Ticket Seller (Worksquare Position)

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SMDCAC is dedicated to presenting and supporting arts and culture and providing access to the arts to the entire Miami-Dade County community.  Is seeking customer service oriented, motivated individuals to assist with ticket selling and other customer service needs in our box office.  The successful candidate must be computer literate and possess excellent customer service skills.  This position up to a maximum of 29-40 hours per week.  The position scheduled hours determined by business need.

Responsibilities Include but are not limited to:

• Process ticket sales at the box office and assist with group sales when requested.
• Answer questions concerning admission fees, event schedules, coming attractions and ticket policies.
• Balance all applicable transactions for the date of service and complete all necessary reports before
departure.
• Open cash and all monies, vouchers, coupons, or credit cards received during daily sales.
• Work extended and/or irregular hours including shows, nights, weekends and holidays, as required.
• Providing accurate information to our patrons, processing ticket sales in person and over the phone, and
distributing will call at performances or events.
• Assisting the Box Office Manager and Lead Ticket Seller with reports and other tasks as requested.
• Balancing all transactions, monies, and receipts, as well as completing any necessary reports at the end of
shift.
• Providing a high level of customer service in all interactions with patrons, promoters, and other
departments.
• All other duties and responsibilities as assigned.

Qualifications:

• Experience using a computerized ticketing system
• High School diploma or GED
• Demonstrate exceptional skills in customer relations, communications and problem solving.
• Calculate mathematical computations and handle financial transactions rapidly and accurately in a fast
   paced environment.
• Operate computerized ticketing system and standard office equipment.
• Follow oral and written instructions and communicate effectively with others in both oral and written
  form.
• Work independently, exercising judgment and initiative.
• Remain flexible and adjust to situations as they occur.
• Maintain an effective working relationship with clients, employees, patrons and others encountered in
  the course of employment.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Bi-lingual ability (Spanish/English) and/or prior Box Office experience is a plus.

KNOWLEDGES, ABILITIES, AND SKILLS

This job description is intended to describe the general nature and work responsibilities of the position. This job
description and the duties of this position are subject to change, modification, and addition as deemed necessary
by the company. Employees are required to comply with supervisory instructions and perform other job duties,
responsibilities and assignments required by company officials. The job responsibilities of this position may include cross-training in other functions to ensure satisfactory operation. Willingness to work extended and/or irregular hours, including nights, weekends, and holidays.

Job Type: Hourly (29-40 weekly)
Salary: $15.03/per hour
Email: www.worksquare.com
Phone: 888.815.9994
Closing Date: On-going recruitment

All interested candidates will need to contact WorkSquare at 888.815.9994 or visit their website at www.worksquare.com.

Email: 
www.worksquare.com.
Phone: 
888.815.9994
Closing Date: 
Saturday, December 31, 2022