Theater Crew 1 - Front Of House Staff (Worksquare Position)

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General Statement of Responsibilities: Ushers are a vital part of the experience that the patrons have when they first enter the South Miami-Dade Cultural Arts Center.  The service element that the ushering staff offers to event attendees ensures a favorable impression and guarantees their comfort and safety.


  • Must have experience working with the public.
  • Must possess sensitivity to the needs of patrons.
  • Must possess a positive and enthusiastic attitude.
  • Must have the ability to enforce safety regulations.
  • Must be able to pay close attention to details. 
  • Must be able to work independently and as part of a team.
  • Must be able to communicate clearly and effectively via radio headset.
  • First Aid CPR/AED certification is preferred.
  • Ability to carry at least 50 lbs. of material.


  • Provide all guests with a positive first impression of the SMDCAC by offering superior, individualized guest service through excellent customer service.
  • Hand out programs as patrons are led into the theater.
  • Effectively communicate with guests locating their seats.
  • Ability to identify problems and work with Managers to resolve any issues that may arise.
  • Provide information regarding SMDCAC events and facilities.
  • Have a working understanding of the functions of other departments.        
  • Pay attention to ensure no food or beverages go into theatres when appropriate.
  • Seat latecomers (most times in partial darkness).
  • Follow directions of Captains and House Managers.
  • Assist patrons with disabilities.
  • Monitor crowd for unusual behavior, flash photography and video cameras.
  • Lead patron evacuations in case of emergencies.

SMDCAC is a world-class, multi-disciplinary performing arts center in the heart of the Town of Cutler Bay. The Center is managed by the Miami-Dade County Department of Cultural Affairs, with funding support from the Office of the Miami-Dade County Mayor and Board of County Commissioners. SMDCAC is dedicated to presenting and supporting arts and culture and providing access to the arts to the entire Miami-Dade County community.

All interested candidates will need to contact WorkSquare at 888.815.9994 or visit their website at

Job Type: Flexible schedule (Must be able to work daytime, evenings, holidays, and weekends on a varied work schedule.)
Salary: $15.03 /hour

Closing Date: 
Saturday, December 31, 2022